WELCOME TO PORTO OPENCART
Returns &
Exchanges
If you don't love your purchase, we'll be
glad to take it back.
Make sure item(s) are:
- UNWORN and in new condition (no visible wear or
tear) with original tags
- in the original packaging with the receipt or
packing slip
- within 36 days of the purchase date
- Regularly priced or sale item(s)?Final Sale items
are not eligible for return or exchange
Easy as 1-2-3:
- Enter order information from packing slip or log
into your account
- Select item(s) to return and the reason for
returning
- Request shipping label (you'll receive it via email)
Then you can:
- Return items via UPS
- Shop for a new item (optional: this is for
users selecting to exchange an item)
Returns take 5-7 days, on average, to ship
and process. If you've chosen to have an item refunded, please allow an
additional 7 days for your credit card company to post the credit to your
account.